What is your Return and Exchange Policy?

We want you to be 100% happy with your products. If you are not, we will definitely offer you a return or exchange, simply contact your Beauty Guide for Assistance! You may also return the items directly to our warehouse. Please note, returned or exchanged items must be postmarked no later than 30 days from the date of product receipt (to keep things fair we are firm on this policy). 

For Returns

We will refund you the price paid for the eligible item

Please read important guidelines/restrictions below prior to mailing your item(s):

· Limited Edition items are not eligible for return or exchange.

· Holiday/ Christmas Collections are only eligible for return as a whole collection, we cannot process a refund or exchange for an individual item within a collection.

· Individual Items from Skin Care Collections cannot be returned or exchanged unless returned as a whole collection.

· Individual Items from Makeup Collections are only eligible for a shade exchange of equal value, we cannot process refunds for an individual item within a collection.

· Basic Starter Kits or individual contents from the Kit cannot be returned or exchanged as per our Beauty Guide Agreement Policy.

· Wholesale Orders please refer to our Policies and Procedures for restrictions.

For Exchanges

If you are unhappy with a shade or item you purchased individually or within a collection and wish to exchange it for a different variation of the same product of equal value, simply return the item back and we will ship out a new shade or variation for FREE!

If you purchased the item(s) directly from a Beauty Guide and do not have an Order Number, please contact the person that sold you the item(s) to process your return/exchange.

If you purchased the item(s) directly from a Beauty Guide, please contact the Beauty Guide that sold you the item(s) to process your return/exchange. If you purchased the item(s) through our website, please contact Customer Care on 0808 169 6688 / ([phone] (Monday - Friday, 9am to 5pm) or email [e-mail] or [e-mail] to arrange your return. Please ensure to add your contact details and order number to the parcel to help us process your refund or exchange promptly.  Customer Care will be in touch upon receipt of your items. We hope you understand we cannot process your refund/exchange without the product in hand.